At Positive Change Health, we are committed to protecting the privacy and confidentiality of our patients’ personal information.
This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our clinic, use our services, or interact with us in any way.
Information We Collect
– Personal Information: We will collect personal information such as your name, contact details, date of birth,
– Health Information: We will collect health-related information including medical history, medication and treatment history, symptoms and concerns and other relevant details necessary for providing healthcare services.
– Automatically Collected Information: When you visit our website or use our online services, we will collect certain information automatically such as IP address, browser type, device information, and browsing patterns.
How We Use Your Information
– Providing Healthcare Services: We use your information to provide medical treatment, diagnosis, and care.
– Appointment Scheduling: We use your information to schedule appointments and communicate with you regarding your healthcare needs.
– Billing: We use your information for payment purposes, including processing payments and interacting with payment providers.
– Improving Services: We may use aggregated and anonymised data to analyse trends, to improve our services and enhance patient care.
Information Sharing and Disclosure
– Treatment Purposes: We may share your information with other healthcare providers such as your GP or other healthcare specialists. We will obtain your consent before we do this.
– Third parties – we will disclose relevant information to external companies providing services to us, for the purpose of providing healthcare services to you. These agencies will also have there own privacy policies to which your data will be subject to. The companies we currently use are:
Randox health for blood and urine testing services
Cloudrx online pharmacy
Semble clinical data system
Stripe payment facility
– Legal Compliance: We may disclose your information when required by law.
– Safeguarding: We may disclose your information if required in order to protect and promote the health of patients and others.
Data Security
– All patient records are maintained digitally on Semble, a cloud-based Patient Management System. This is a UK based system , which is ISO27001 compliant.
– We implement all appropriate technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction.
– We ensure staff are trained in confidentiality and secure information handling and access to personal data is only granted to those people who need it to carry out their role.
Retention
– Personal data will not be kept for longer than is necessary. Our data retention period, which is the length of time we hold your personal data for healthcare purposes, is informed by Scottish Government, professional bodies and our own retention schedule.
Your Rights:
– Access: You have the right to access and review your personal and health information held by us.
– Correction: You may request corrections or updates to your information if it is inaccurate or incomplete.
– Withdrawal of Consent: You have the right to withdraw consent for the use or disclosure of your information, subject to legal or contractual obligations.
If you wish to exercise this right, please email admin@positivechangehealth.co.uk.
Website data and cookies:
– Website: Google analytics and standard internet log information is collected such as ….for the purpose of service improvement and business intelligence.
– Cookies: these will be stored when you visit the website to allow….
Changes to this Policy:
– We reserve the right to update or revise this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review this Policy regularly.
Contact Us:
– If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your information, please email us at admin@positivechangehealth.co.uk.
By using our services or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Updated: 12th March 2024
Positive Change Health Ltd
ICO registration reference: ZB669996